![]() ![]() When this setting is updated, the new policy will apply to both existing and new messages.It will not affect external users, even if the external users are chatting with internal users in a channel/group chat owned by the internal user. This setting only applies to the account admin’s internal users.You can specify the time period messages are stored on the desktop or mobile device running Zoom settings based on the type of chat, distinguishing between direct messages/group conversations and channels. Attachments will still save on the local device. Store messages on local devices (excluding personal channel messages): Automatically delete all persistent chat messages and metadata on the local device after the specified retention period.If you have master and sub accounts, cloud storage retention rules are set independently in master and sub accounts.It will not retroactively apply to existing messages. When this setting is updated, the new policy will only apply to new messages.Even when this setting is turned off, messages sent offline will be stored in the cloud for up to 7 days and auto-deleted once the intended recipient receives them.For free users, cloud storage is set to 2 years by default (even though they can't access it in the admin portal).The only exception is IF cloud storage has been set for a specific channel and the account-level cloud storage setting is unlocked, then channel-level cloud storage setting will be followed.For example, if the channel owner’s cloud storage is set to 2 years, but there is a channel member with cloud storage set to 1 month, the messages will be stored to the cloud for 1 month. For group chats and channels, Zoom saves messages to the cloud by using the minimum cloud storage retention rule of any member of the channel.For 1-on-1 chats, Zoom saves messages to the cloud by using the minimum cloud storage retention rule of both parties.For example, if the account admin chooses to delete all messages after 3 days, they will be deleted 3 days after it is sent. The timeframe for the retention period is dependent on when the message is sent.Using previous versions will default to the shortest of the specified retention periods. Setting retention by different chat types is only available with version 5.14.0 or later.After the specified cloud retention period, Zoom will remove all persistent chat messages and metadata from the cloud. You can specify the retention settings based on the type of chat, distinguishing between direct messages/group conversations and channels. Set retention period for messages and files in Zoom's cloud: Automatically save all persistent chat messages to the cloud.If a verification dialog appears, click Enable or Disable to verify the change. Under Storage, click the toggles next to the following settings to enable or disable them.In the navigation menu, click Account Management then Account Settings. ![]() Sign in to the Zoom web portal as an admin with the privilege to edit account settings.You can change settings to specify how long chat messages are stored for. How to change chat message storage settings Zoom mobile app for Android or iOS: Global minimum version or higher.Zoom desktop client for Windows, macOS, or Linux: Global minimum version or higher.View and edit access to the Chat history privilege in role management.Prerequisites for managing chat storage history Cloud storage - admin chat history tool location rules.How to change chat message storage settings.For example, if you choose to delete all messages after 3 days, they will be deleted 3 days after being sent, regardless of whether they are received by any of the recipient’s devices. The time frame is dependent on when the message is sent. Account owners and admins can change this length of time in chat storage settings, which will affect all users in the account. By default, messages are stored on the cloud for 2 years and messages are stored on local devices for 1 year. The maximum length of time that messages can be stored is 10 years and the minimum amount of time is 1 day. If you enable cloud storage, you can view, download, or delete stored chat messages.Īlthough users can delete messages on a local device, admins can access these messages on the cloud depending on how long the cloud storage retention period has been set. If local messages are being stored for 1 month or less, a yellow banner will appear in your Team Chat window, notifying the members of your account of how long local messages will be stored. This will delete all messages after the designated time frame. Account owners or admins can choose how long chat messages are stored in the Zoom cloud and on local devices. ![]()
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